Terms & Conditions

These Terms & Conditions apply to the purchase of the Goods (physical products we are selling to you as set out in the order) and Apps (digital content downloaded and installed) by you, the Customer, from us, the Company, Yellow Door Ltd. 

By ordering any of the Goods or downloading any of our Apps you are accepting and agreeing to our Terms & Conditions. Please read them before placing each order to ensure there is nothing that you are unhappy with or that anything has changed. If you are unsure about anything, you can contact us.  

These Terms and Conditions were last updated October 2023. 

Information About Us 

Our Site is operated by Yellow Door Ltd. We are a limited company registered in England and Wales under company number 05377759.

Use of Our Site 

Your use of our Site is subject to our Website Terms of Use available on our Site. Please ensure that you have read them carefully and that you understand them. 

Description of Goods and Apps 

The description of the Goods is as set out on our website, catalogues, app stores or other form of advertisement.  Any description and images are for illustrative purposes only and there may be small discrepancies in colour and size between the image and the actual Goods due to differences in computer or device displays and lighting conditions.  

Images or descriptions of packaging are for illustrative purposes only and the actual packaging may vary. 

Pricing & VAT 

Prices are quoted in British Pound Sterling (£ GBP) and are valid for the calendar year until 31st December. Whilst every effort is made to maintain these prices, we reserve the right to alter prices if circumstances make it necessary to do so. Changes in price will not affect any order that you may have already placed. 

All prices are exclusive of VAT, this will be added, where applicable, to your order at the current rate.  

Delivery charges for Goods are not included in the price shown on our Site. For more information on delivery charges, please refer to the Delivery section of the Terms & Conditions. Delivery options and related charges will be presented to you as part of the order process. 

We may from time to time offer discounts on the prices of certain Goods, Apps or our delivery charges. Any such promotions are only valid for orders placed during the period that the offer is active and subject to any specific terms applicable to that promotion.  Please note that in placing an order which takes advantage of such a discount, you are agreeing to both the specific promotional terms and these terms. 


If you are ordering from a school, nursery, or other educational establishments such as Sure Start Children’s Centres, Inclusion Bases and Councils, we can invoice you for your order. Simply select the ‘Invoice Payment’ option at the Checkout. Payment is due within 30 days of the date of the invoice. You can also choose to pay online at the time of placing your order via PayPal or a credit/debit card.  

Private individuals, childminders or pack-away settings will be required to pay for Goods at the time of ordering and this can be done securely online using PayPal or a credit/debit card.  We accept all major credit and debit cards as payment, however we are unable to accept payments by American Express. 

Cheques should be made payable to Yellow Door Ltd and sent to: 

Yellow Door Ltd 
PO Box 532 
CB1 0BX 

Resellers should pay via our trade portal or by bank transfer. 

Payment terms are strictly 30 days from date of invoice, unless otherwise agreed in writing.   

Credit Facilities 

If payment of invoices in full is not received within 30 days from the date of invoice (or as agreed in writing), Yellow Door Ltd reserves the right to withdraw credit facilities for future orders.  

We reserve the right to charge interest on overdue accounts at 1.5% per month, plus any financial charges incurred.  



If you are ordering from a school, nursery, any other educational establishment, as a childminder or private individual in UK, you should do so using our website. Alternatively, you may call us on 01223 328051. 

After you have placed your order, we will send you an order acknowledgement to the email address supplied to us. This is when the contract is made between us.  We will advise you of any items that are out of stock, and you have the option to cancel all, or part of the order. 

If you are a reseller, approved by us, you should order via our trade portal using your unique login given to you by us, or by emailing us. A minimum order value applies to our approved resellers based on your location: 

UK  £ 100 
Europe  £ 500 
Rest of World  £ 1,000 

We may refuse the order for any reason at our sole discretion. 


To access and use our Apps, you must purchase a device license which you can order on our website or by our authorised resellers.  

If you have any questions regarding which license you may need, please contact us

The terms of use for each device are subject to an End User License Agreement



Orders will usually be despatched, or ready for your collection, within 5 working days.  We will presume that any person at the delivery address on your order has the authority to receive the Goods on your behalf. 

Deliveries are made to ground floor entrances unless otherwise pre-agreed. 

Mainland UK delivery is charged at: 

Ex. VAT: £5.95 
VAT: £1.19 
Total: £7.14 

Delivery is free for UK mainland orders over £100 excluding VAT. For UK destinations outside of the mainland please refer to the Delivery section of our FAQs or contact us  for a quote. 

If we are unable to deliver the order in full, we will deliver the order in instalments and there will be no additional delivery charge. 

If you are an approved reseller, please email us for your delivery options. 

We will not be responsible for delays that are outside of our reasonable control. If delivery is delayed for such a reason, you will be informed as soon as possible and will take steps to minimise the impact of the delay. 

When the Goods are delivered, please ensure they are signed for and dated and any visible damage recorded on the delivery documentation.   

Any shortages, discrepancies, damages or faulty Goods in the delivery must be reported to us in writing with photographs of packaging and Goods within 7 working days of the delivery date to info@yellow-door.net or trade@yellow-door.net. Failure to do so will invalidate any claim.  We will assess each claim and agree with you the action to be taken. 

For international deliveries for which you have arranged the collection from us via your appointed freight forwarder, we require a proof of export from the UK (which can be a proof of delivery document) within 3 months of the date of invoice.  Failure to provide this may result in UK VAT being charged to you on a separate invoice. 


Delivery of Apps is via an email from us containing instructions. For any queries, please contact us

Title & Risk of Goods 

Risk of damage or loss of the Goods passes to you when the Goods are delivered to you or collected by you or your agent. 

Title of Goods remains the property of Yellow Door Ltd until such time as full payment of the invoice is received by us. 

Cancellations, Returns & Refunds 


If you order via our website, you have a legal right to cancel the order and request a return of Goods up to 14 days from the date you receive the Goods.  

You must contact us within the 14 days from the day you received the Goods for us to agree to the return of the Goods. All Goods must be unused and in their original packaging.  

Any Goods to return must be returned to us no later than 14 days from the date you notified us your wish to cancel the order.  Upon receipt of the returned Goods, we will check them to ensure they are in a resaleable condition. If they are, you will receive a refund for the price you paid for the Goods less any original delivery charges.   

We will usually refund you by the original method of payment you used.   

You are responsible for arranging and paying for the collection costs or return postage unless the Goods being returned are due to them being faulty, damaged, or mis-described, in which case we will arrange for their collection and cover our costs of return postage. 

We do not accept returns from Resellers for Goods that are no longer wanted. 


By activating or using our Apps, you expressly acknowledge and agree that you are waiving your right to the statutory 14-day cooling-off period. You understand and accept that once you activate or use our Apps, you will no longer be entitled to cancel or return our Apps within the cooling-off period. 



Yellow Door Ltd warrants the Goods to be free of defects. If you find that the Goods received do not match your expectations, please contact us within 14 days to discuss a replacement or refund. 

All our Goods are tested to meet the appropriate safety standards. 

Our stone resources are guaranteed for five years. All other resources that have been used for the purpose intended are guaranteed for 12 months from the date of the invoice. 


Our Apps are provided “as is” and without warranties of any kind. Yellow Door Ltd does not warrant that Apps will be error-free or uninterrupted. We aim to support apps for 5 years from date of download and we have no obligation to provide support or updates after this time. Yellow Door Ltd may, at our sole discretion, provide updates, enhancements, or maintenance for our Apps.  

Privacy & Cookies 

Yellow Door Ltd is committed to protecting your privacy. We are registered under the Data Protection Act 1998 (registration no. Z9102658) and the data controller is Yellow Door Ltd of The Gatehouse, 2 Hazell Street, Cambridge, CB1 2GN.  

We comply with the GDPR regulations that took effect on 25th May 2018. We store and use your data on the basis of legitimate interest. This enables us to fulfil your orders and send you relevant information about our Goods and Services. Please see our full privacy policy. 

This site uses cookies and by using the Yellow Door website you are consenting to their use. Cookies are small text files that are placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. See more information about cookies here

Limitation of Liability 

Except in respect of personal injury or death due to any negligence, Yellow Door Ltd shall not be liable to you, the Customer, in respect of any loss suffered by you, the Customer, or any third party due to any defect in the Goods.  

Without prejudice to the above Yellow Door Ltd shall not be liable to the Customer or any third party for any loss of profit, consequential or other economic loss suffered by the Customer arising in any way from these Terms & Conditions. 

Force Majeure 

Without prejudice to the above Yellow Door Ltd shall not be liable to the Customer or any third party for any loss of profit, consequential or other economic loss suffered by the Customer arising in any way from these Terms & Conditions. Yellow Door Ltd shall not be liable for any default due to circumstances beyond the reasonable control of the Company including, but not limited to, acts of God, war, civil unrest, riot, strike, lock-outs, acts of civil or military authorities, fire, flood, or shortage of supply. 

Restrictions & Intellectual Property 

Without prejudice Yellow Door Ltd (and or its licensors) shall retain all rights, title, and interest in any intellectual property rights in the Goods supplied to you under the order or created in the course of providing the Goods. 

Our Apps and all related content, including but not limited to text, graphics, logos, and software, are owned by Yellow Door Ltd and protected by copyright and other intellectual property laws. You acknowledge and agree that you have no ownership or intellectual property rights in our Apps. 

You may not: 

  • Copy, modify, distribute, or reverse engineer our Apps or any part thereof. 
  • Attempt to gain unauthorised access to our Apps, its servers, or any related systems. 
  • Use our Apps for any unlawful purpose or in a manner that violates any applicable laws or regulations. 
  • Share your device license or login credentials with others, allowing them to access our Apps on unauthorized devices. 

Governing Law & Jurisdiction 

These Terms & Conditions are governed by and construed in accordance with the law of England and Wales 

For international customers you are responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and notifying us at the time of order any requirements requiring action by us. 

We try to avoid any disputes. Please contact us if there is anything you are unhappy about. 

Complaints and Feedback 

We always welcome feedback from our customers and, whilst we always try to ensure that your experience as a customer of ours is a positive one, we nevertheless want to hear from you if you have any cause for complaint. 

If you wish to complain about any aspect of your dealings with us, please contact us.