Returns

What is your sale or return policy?

All Yellow Door products are sold on 30 days’ sale or return. This means that you have 30 days to review them before either paying for or returning the goods in saleable condition.
You have the right to cancel your order and to return goods to us within 30 days of the invoice/receipt date.

How do I make a return?

If you wish to return an item or cancel your order, please give us a call first on 01223 328051 or email us at info@yellow-door.net with details of the resources you wish to send back. We’ll make a note against your account and this will help us process your return quickly when it arrives. Please note we will ask why you wish to return the item as this feedback is very useful.
Return postage is not available.
Resources must arrive back to us in a saleable condition so please ensure goods are securely packaged. Please include either a copy of the invoice/receipt sent with your order, or a note of the invoice/receipt number along with your name, address and phone number.

Where do I return the resources to?

Please return the goods to:

Yellow Door
Unit 5, 23-25 Gwydir Street
Cambridge
CB1 2LG

We strongly recommend that you get a proof of postage from your Post Office when sending an item back. This is a free of charge service. If items get lost in the post we will not be able to issue a credit unless you can provide a proof of postage.

What happens when my return is received?

Once goods are received, they will be inspected and processed. We will either refund your payment as quickly as possible to the card used to pay for the order, or issue a credit note against the invoice. We will send you a copy of the credit note for your records.

Faulty Goods

If you receive faulty goods please contact us immediately on 01223 328051 or email us at info@yellow-door.net and we will arrange a replacement item to be sent to you. We may need to ask you to return the damaged item as part of our on-going quality control. Don’t worry, if we require you to return the faulty item, we will supply a pre-paid postage label.

If you have any questions about our returns policy, please call us on 01223 328051 or email us at info@yellow-door.net